FREQUENTLY ASKED QUESTIONS
All orders shipped inside the European Union that are over £99 include free standard shipping, while orders under that amount will be charged:
- Europe: 5£
- Switzerland: 15£
- United States & Canada: 15£
- Asia: 15£
- Australia & New Zeland: 15£
We cannot ship orders to Brazil at this time.
We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Once your order has been submitted, we are unable to cancel or make changes to the order. Please review your order very carefully prior to clicking the 'Place Order' button on checkout page.
If you have questions about your order, please email firstname.lastname@example.org or call 00442080639160.
If you are not satisfied with your Caterpillar purchase, simply return the item within 30 days of the order date.
- Items being returned must be in their original condition with the tags.
- Please include the packing slip with the return information form filled out.
- We cannot refund your original shipping charge.
- Customers are responsible for all return shipping charges; unless an item proves defective, we will cover the replacement’s shipping charge.
- Please allow 10-15 business days for credits to be posted to your account. They are subject to your bank’s processing time- .
We only accept returns for garments purchased through the Caterpillar online store. If you have a concern regarding an item purchased from an independent retailer please contact them directly.
For questions on returns, please email email@example.com or call 00442080639160
Ship Returns to:
SRI UK TRADING LTD
503 Metropolitan Wharf
70 Wapping Wall
E1W 3SS, London
We suggest shipping the package with a carrier that can provide tracking and insurance. Keep your tracking number in the unlikely event that your package is lost in transit. We are not responsible for any returned packages until received at our facility.
We do not accept exchanges currently. For quicker service, please place your new order online and return the unwanted product for a refund. Follow the instructions under the above Return Policy to send product back.
Please note: You will be charged for shipping and handling on your new order.
If you receive a damaged or defective item, contact customer service immediately so that we may assist you in covering the cost of returning the item. If you do not contact Customer Service prior to returning the item, you are responsible for all return shipping charges. After 60 days, if your garment proves to be defective in workmanship or materials in normal wear (excluding stains), call customer service for help in exchanging the item.
Caterpillar reserves the right to refuse returns of items that appear to have been worn, are not in good condition, are without tags or are no longer carried in stock. Caterpillar may limit returns if we believe a Customer is abusing our generous return policy.