Shipping policy

SHIPPING

All orders shipped inside the European Union that are over €70* include free standard shipping, while orders under that amount will be charged.

* Except for Ireland, Malta, Monaco, Switzerland, Liechtenstein, and Luxembourg

Returns

Each order is eligible for one (1) free return. Full return terms, including eligibility and timeframes, are outlined in our Refund Policy.

SHIPPING FAQS

Can I change my delivery address?
Provided the item has not been collected by our courier, we will do our best to update your preferred address, but we cannot guarantee. please email cs@catwwr.com as soon as possible. Once the item is shipped, unfortunately, we are unable to change the delivery address.

Can I have my order delivered to an address different to my billing address
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).

What happens if nobody is able to sign for my order?
The courier will leave a card to say they called and were unable to deliver and that they will try again the following working day. If the 2nd delivery attempt is unsuccessful, they will leave a card asking you to contact them and rearrange a delivery at a time or address you will be available. DHL will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you. You can change to your preference by entering the shipment number and postal code at www.dhl.com, until 22h30 that evening. 

Is it possible to ship to a PO box?
Unfortunately, we are unable to deliver to PO boxes.


If we've not answered your question above, please contact cs@catwwr.com for further help.

Office hours are 9am – 5pm (GMT) Monday - Friday.